Terms & Conditions for rt99 — Bangladesh Platform

Introduction and Acceptance

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and rt99 ("rt99", "we", "us", "our"), the operator of the online gambling platform accessible at rt99.ws and its associated sub-domains and mobile interfaces. These Terms govern your use of all products, services, games, promotions, and features offered by rt99, including but not limited to the online casino, live dealer tables, sportsbook, and any other gambling or gaming service now or in the future made available through the platform.

By creating an account, accessing the rt99 platform, depositing funds, placing a bet, or participating in any promotion, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not access or use the rt99 platform. Continued use of the platform following any update to these Terms constitutes acceptance of the revised Terms.

rt99 reserves the right to modify these Terms at any time. Material changes will be communicated to registered players via the email address on file or via a notice displayed prominently on the platform. It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this document.

Eligibility and Registration

To register and maintain an account with rt99, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be a natural person aged 21 years or older. rt99 operates a strict 21+ policy and conducts age verification checks on all accounts.
• You must be legally permitted to participate in online gambling activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited.
• You must not be registered on any self-exclusion register or have previously requested exclusion from rt99 or any affiliated platform.
• You must not be acting on behalf of another person, business entity, or third party when registering or operating your account.
• You must provide accurate, complete, and truthful information at all times during the registration process and in any subsequent identity verification procedure.

rt99 reserves the right to request documentary proof of identity, age, address, and source of funds at any point during your use of the platform. Acceptable documents include a valid National Identity Card (NID), passport, birth certificate, and recent utility bills or bank statements. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or permanent closure.

Each individual is permitted to hold only one active account on the rt99 platform. The existence of multiple accounts belonging to the same individual — whether identified by name, address, email, payment method, device fingerprint, or IP address — constitutes a breach of these Terms. rt99 reserves the right to merge or close duplicate accounts and to void any transactions, bets, or bonuses associated with them.

Account Management

Upon successful registration and verification, rt99 will assign you a unique player account. Your account is personal to you and may not be shared with, transferred to, or operated by any other person. You are solely responsible for all activity conducted through your account, regardless of whether that activity was authorised by you.

You must keep your login credentials — including your username, password, and any two-factor authentication codes — strictly confidential. rt99 will never ask you for your password via email, live chat, or telephone. If you believe your account has been accessed by an unauthorised third party, you must contact rt99 support immediately at [email protected] and change your password without delay.

rt99 reserves the right to suspend, restrict, or permanently close any account where it has reasonable grounds to suspect:

• Fraudulent activity, collusion, or use of automated tools
• Breach of any provision of these Terms
• Failure to complete identity verification within the requested timeframe
• Unusual or suspicious transaction patterns inconsistent with normal player behaviour
• Requests from law enforcement or regulatory authorities

Players wishing to close their rt99 account voluntarily may do so by contacting support at [email protected]. Any genuine funds remaining in your account at the time of closure will be returned to you via your registered payment method, subject to identity verification requirements being satisfied.

Deposits and Withdrawals

All transactions on the rt99 platform are conducted in Bangladeshi Taka (৳). rt99 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard where applicable. The minimum deposit amount is ৳200. Minimum withdrawal amounts and processing times vary by payment method and will be displayed at the time of transaction.

Deposits are credited to your rt99 account balance in real time in the majority of cases. In the event of a technical delay, rt99 will investigate and resolve the issue within 24 hours of notification. Players are advised to retain transaction receipts from their payment provider as proof of deposit.

Withdrawals are processed exclusively to the same payment method and account used to make the most recent qualifying deposit, as a standard anti-money-laundering measure. rt99 aims to process approved withdrawal requests within 24 to 48 hours of submission, subject to identity verification status. rt99 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own transaction charges.

rt99 reserves the right to delay or refuse any withdrawal request where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases, rt99 may request additional documentation and will notify the player accordingly. Where a withdrawal is ultimately refused due to a confirmed breach of these Terms, the associated funds may be forfeited in accordance with the relevant provisions herein.

Bonuses and Promotions

rt99 offers a range of bonuses and promotional incentives to registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, reload bonuses, and seasonal promotions tied to events such as BPL cricket season, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the specific terms published alongside each offer, and the following general bonus rules apply across all promotions:

• Bonuses are available to verified players aged 21 and above only.
• Each bonus has a defined wagering requirement, expressed as a multiplier (e.g., 30x), which must be met before any winnings derived from bonus funds can be withdrawn.
• Wagering contributions vary by game type: slots typically contribute 100%, live casino games may contribute between 10% and 20%, and certain games may be excluded entirely from wagering contribution.
• Bonuses have an expiry date. Any unused bonus funds or incomplete wagering requirements will be forfeited upon expiry.
• Bonuses are limited to one per player, household, IP address, or payment method unless explicitly stated otherwise.
• rt99 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that this does not disadvantage players who have already accepted the offer in good faith.
• Any attempt to exploit bonus offers through circular betting, arbitrage, or other abusive strategies will result in the cancellation of the bonus and any associated winnings, and may result in account suspension.

Players who believe a bonus has not been credited correctly should contact [email protected] within 72 hours of the expected crediting time. Bonus disputes raised after this window may not be eligible for investigation.

Betting and Gaming Rules

All bets placed on the rt99 sportsbook and all games played in the rt99 casino are subject to the specific rules applicable to each product, which are accessible within the relevant game or betting market interface. In the event of any conflict between the product-specific rules and these Terms, these Terms shall take precedence except where the product-specific rules are more restrictive, in which case the more restrictive rule shall apply.

The following general betting and gaming rules apply across all rt99 products:

• All bets are final once confirmed by the system. It is the player's responsibility to verify the details of a bet before confirmation.
• rt99 reserves the right to void any bet placed on an event or market where a technical error, data feed failure, or manifest pricing error has occurred.
• In-play betting markets may be suspended at any time without notice, particularly in response to live event developments.
• Maximum bet and payout limits apply across all markets and games. These limits are displayed within the relevant product interface and may be adjusted by rt99 at any time.
• Casino game outcomes are determined by independently certified Random Number Generator (RNG) software. rt99 does not manipulate game outcomes.
• Live casino games are subject to the rules of the specific game variant being played, as communicated by the dealer and published in the game lobby.
• Return to Player (RTP) percentages for all casino games are available within the game information section of each title.

In the event of a dispute regarding a bet or game outcome, the decision of rt99's trading and compliance team is final, subject to the dispute resolution procedure described in Section 13 of these Terms.

Prohibited Conduct and Fraud

The following activities are strictly prohibited on the rt99 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may result in reports being made to relevant authorities:

• Using automated betting software, bots, scripts, or any other mechanical, electronic, or digital assistance to gain an unfair advantage
• Exploiting software bugs, glitches, or errors for financial gain
• Collusion with other players to fix outcomes or manipulate game results
• Engaging in match-fixing, spot-fixing, or any form of sports integrity violation
• Using the rt99 platform to launder money or transfer funds obtained through illegal means
• Abusing bonuses through circular betting, arbitrage strategies, or coordinated multi-account exploitation
• Impersonating another player or rt99 employee
• Attempting to access the accounts of other players without authorisation
• Using VPN, proxy, or anonymisation services to circumvent geographic restrictions or platform security measures
• Threatening, harassing, or abusing rt99 staff or other platform users

Intellectual Property

All content on the rt99 platform — including but not limited to software, game assets, graphics, logos, trademarks, text, layout, design, and audio — is the exclusive property of rt99 or its licensed content suppliers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the rt99 platform for personal, non-commercial gambling purposes only. This licence does not grant you any ownership rights over any rt99 content and may be revoked at any time. You must not copy, reproduce, distribute, publish, scrape, reverse engineer, or create derivative works from any rt99 content without prior written consent from rt99.

Privacy and Data Protection

rt99 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of this agreement and is available at rt99.ws/privacy-policy. By registering an account with rt99, you consent to the collection and processing of your personal data as described in that policy.

rt99 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the rt99 platform. Personal data is used for the purposes of account management, identity verification, fraud prevention, compliance with legal obligations, and improving the platform experience. rt99 does not sell personal data to third parties for marketing purposes.

You have the right to request access to, correction of, or deletion of your personal data held by rt99, subject to rt99's legal obligations to retain certain data for regulatory and compliance purposes. Requests should be submitted to [email protected].

Responsible Gaming

rt99 is committed to promoting responsible gambling and protecting players from the potential harms associated with excessive gambling. The platform provides a comprehensive suite of responsible gaming tools accessible from all player account dashboards, including:

• Self-configurable daily, weekly, and monthly deposit limits
• Session time reminders and automatic session duration limits
• Cool-off periods (temporary account pauses) of 24 hours, 7 days, or 30 days
• Permanent self-exclusion with a minimum exclusion period of 6 months
• Reality check notifications at configurable intervals during gaming sessions

rt99 strictly enforces its 21+ age policy. If you are concerned that someone under the age of 21 is accessing the rt99 platform, please contact us immediately at [email protected]. If you feel that your gambling is no longer enjoyable or is causing financial, emotional, or social harm, we strongly encourage you to make use of the self-exclusion tools available in your account settings or to contact our support team for assistance. Gambling should always be treated as entertainment, not as a source of income.

For further information on responsible gaming policies and tools available at rt99, please visit the dedicated Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, rt99 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of the rt99 platform, including but not limited to:

• Losses arising from gambling outcomes, whether on casino games or sports betting markets
• Service interruptions, system downtime, or technical errors that result in delayed access to the platform
• Unauthorised access to your account where you have failed to maintain adequate credential security
• Loss of data resulting from circumstances beyond rt99's reasonable control
• Changes to applicable laws or regulations that affect your ability to use the platform

The rt99 platform is provided on an "as is" and "as available" basis. While rt99 makes reasonable efforts to maintain platform availability and accuracy, no warranty, express or implied, is given as to the uninterrupted or error-free operation of the platform. rt99's total aggregate liability to any player in respect of any claim shall not exceed the total value of deposits made by that player in the 30 days preceding the claim.

Amendments and Termination

rt99 reserves the right to amend these Terms at any time. Where amendments are material, rt99 will provide reasonable notice to registered players via the email address on file or via a prominent notice on the platform. Your continued use of the rt99 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the platform and request account closure as described in Section 3.

rt99 may suspend or terminate the platform entirely, or any part thereof, at any time and for any reason, with or without notice. In the event of platform-wide termination, rt99 will make reasonable efforts to notify all registered players and to return genuine account balances to players via their registered payment methods, subject to identity verification requirements.

rt99 may terminate your account immediately and without prior notice where you have breached any provision of these Terms, where required to do so by a regulatory or law enforcement authority, or where rt99 determines in its sole discretion that continued access poses a risk to the platform, other players, or third parties.

Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable laws. In the event of a dispute between you and rt99, you are encouraged to contact the rt99 support team in the first instance at [email protected], providing full details of your complaint. rt99 aims to resolve all player complaints within 14 business days of receipt.

If a complaint cannot be resolved through the internal support process, you may escalate the matter by submitting a formal written complaint to the rt99 compliance team. The decision of the compliance team, reached after a full review of the available evidence, shall be considered final and binding on both parties, except where a formal legal remedy is available and pursued through the appropriate channels.

Contact Information

For all queries, complaints, or requests related to these Terms & Conditions, please contact the rt99 support team through the following channels. Note that the email address below is for correspondence only and is displayed as plain text — it is not a clickable link.

• Email: [email protected]
• Live Chat: Available 24/7 via the on-site chat widget
• Response Time: Under 4 hours during Bangladesh Standard Time (BST, UTC+6)

rt99 is committed to providing prompt, professional, and courteous support to all registered players. Whether you have a question about these Terms, need assistance with your account, or wish to make use of our responsible gaming tools, our support team is available around the clock to assist you.