rt99 Privacy Policy — Your Data, Protected

Introduction and Scope

This Privacy Policy ("Policy") is published by rt99, the operator of the online casino and sports betting platform available at rt99.ws. This Policy explains how rt99 collects, stores, uses, discloses, and protects the personal information of individuals ("you", "Player", "User") who visit, register with, or use any service offered through the rt99 platform, including casino games, sportsbook, live dealer tables, slot games, promotional programmes, and customer support channels.

This Policy applies to all personal data processed by rt99 in connection with the platform, regardless of the device or method used to access it — whether that is via a desktop browser, mobile browser, or any native application rt99 may make available. It covers players based in Bangladesh as well as any other jurisdiction from which the platform is accessed.

By registering an account with rt99, using any platform feature, or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein where consent is the applicable legal basis for processing.

Data Controller Information

For the purposes of this Privacy Policy, rt99 acts as the data controller in respect of all personal data collected and processed through the rt99 platform. As data controller, rt99 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, access requests, correction requests, and complaints should be directed to the rt99 data protection contact:

• Platform: rt99.ws
• Contact Email: [email protected] (plain text — not a clickable link)
• Support Availability: 24 hours a day, 7 days a week
• Response Target: Within 30 days of receipt of a valid data request

What Personal Data We Collect

rt99 collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

rt99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data unless this is strictly required by law enforcement or regulatory processes. If such data is submitted voluntarily by a player, rt99 will handle it with the highest level of care and will not process it beyond the minimum necessary scope.

How We Collect Your Data

rt99 collects personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically via cookies, session tracking, server logs, and analytics tools each time you access the rt99 platform. See Section 7 for details on cookies.
• Payment provider data: Confirmation data received from payment partners such as bKash, Nagad, Rocket, and Upay in connection with deposits and withdrawals. rt99 does not store full payment credentials — only the transaction reference and associated mobile or account number.
• Identity verification services: Where rt99 uses a third-party KYC provider to verify the identity or age of a player, that provider may share verification outcomes and limited identity data with rt99.
• Fraud and security monitoring: Data generated through rt99's internal risk assessment and fraud detection systems, including device fingerprinting and behavioural analytics.

How We Use Your Data

rt99 uses the personal data it collects for the following specific purposes:

• To create, manage, and maintain your player account on the rt99 platform
• To verify your identity and age in compliance with our 21+ player policy
• To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and other supported payment channels
• To provide customer support and respond to account enquiries, complaints, and data requests
• To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct as described in the rt99 Terms & Conditions
• To comply with legal and regulatory obligations, including anti-money-laundering (AML) and Know Your Customer (KYC) requirements
• To personalise your platform experience based on game preferences and betting history
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates
• To send promotional communications and bonus offers where you have consented to receive marketing (you may withdraw this consent at any time by contacting support)
• To analyse platform usage patterns and improve the performance, reliability, and content of the rt99 platform
• To enforce the rt99 Terms & Conditions and protect the rights of rt99, other players, and third parties

Legal Basis for Processing

rt99 processes personal data only where a valid legal basis exists for doing so. The legal bases on which rt99 relies are as follows:

• Contractual necessity: Processing required to perform the contract between you and rt99, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing necessary to comply with applicable laws, including AML regulations, KYC requirements, and obligations to report suspicious activity to relevant authorities.
• Legitimate interests: Processing carried out in pursuit of rt99's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Cookies and Tracking Technologies

rt99 uses cookies and similar technologies (including local storage, session storage, and pixel tags) on the rt99 platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow rt99 to recognise your device, maintain your session, remember your preferences, and gather statistical information about platform usage.

The types of cookies used by rt99 are described in the table below:

rt99 does not use advertising or third-party tracking cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the rt99 platform, including your ability to remain logged in during a session.

Sharing Your Data with Third Parties

rt99 does not sell, rent, or trade your personal data. rt99 shares personal data with third parties only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard, for the purpose of processing deposits and withdrawals. Data shared is limited to what is necessary to complete the transaction.
• Identity verification providers: Third-party KYC service providers engaged to verify player identity and age. These providers process data under strict contractual obligations aligned with this Privacy Policy.
• Game and content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their game content. No personally identifiable information is shared with game studios beyond what is required for technical integration.
• Fraud prevention services: Specialist security and fraud detection providers who assist rt99 in identifying and preventing financial crime and platform abuse.
• Legal and regulatory authorities: Where required by law, court order, or the instructions of a competent regulatory or law enforcement authority in Bangladesh or any other relevant jurisdiction.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by rt99, who are bound by professional confidentiality obligations.

Data Retention

rt99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. The following retention principles apply:

• Active accounts: Personal data associated with an active player account is retained for the duration of the account's existence plus a defined period following account closure, as described below.
• Closed accounts: Following voluntary or involuntary account closure, rt99 retains identity and transaction records for a minimum of 5 years to comply with anti-money-laundering regulations and to handle any post-closure disputes or legal claims.
• KYC documents: Copies of identity documents submitted during verification are retained for the period required by applicable AML and financial crime regulations, typically 5 years from the date of the most recent transaction.
• Support communications: Customer support records, including live chat transcripts and email correspondence, are retained for 3 years from the date of the interaction.
• Technical and usage data: Server logs and analytics data are retained in anonymised or aggregated form for up to 24 months.
• Marketing consent records: Records of marketing consent and opt-out requests are retained for the lifetime of the player's account plus 3 years to demonstrate compliance.

When personal data is no longer required, rt99 securely deletes or anonymises it in accordance with its internal data lifecycle management procedures.

Data Security

rt99 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and rt99 servers
• AES-256 encryption for sensitive data at rest, including payment details and KYC documents
• Multi-factor authentication (MFA) for all rt99 internal systems and administrative access
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security specialists
• Intrusion detection systems and 24/7 security monitoring of the rt99 platform infrastructure
• Secure data centre facilities with physical access controls
• Staff training on data protection, privacy, and information security practices

Your Privacy Rights

As a player on the rt99 platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting the rt99 support team at [email protected]:

• Right of access: You may request a copy of the personal data rt99 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your rt99 account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to rt99's legal obligations to retain certain records.
• Right to restriction: You may request that rt99 restricts the processing of your data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: You may request that rt99 provides your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. rt99 will cease such processing unless it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

rt99 aims to respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. There is no fee for exercising your privacy rights, though rt99 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

Children and Minors

rt99 operates exclusively as an adult platform. Players must be 21 years of age or older to register an account, access any gaming content, or conduct any financial transaction on the rt99 platform. This policy applies to all players regardless of the jurisdiction from which they access the platform.

rt99 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Where rt99 has reasonable grounds to suspect that a registered player is under the minimum age, the account will be suspended immediately pending age verification. If verification confirms that the player is under 21, the account will be permanently closed, all funds will be returned, and any personal data associated with the account will be deleted except where retention is required by law.

rt99 employs age verification procedures at the point of registration and during the KYC process to prevent underage access. These include document-based identity checks and cross-referencing of date-of-birth information against government-issued identification documents.

Changes to This Policy

rt99 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, rt99 will notify registered players by one or more of the following methods:

• A notification message displayed upon login to the rt99 platform
• An email notification sent to the registered email address associated with your account
• A prominent notice on the rt99 homepage or this Privacy Policy page for a minimum of 14 days following the update

The date on which this Policy was most recently updated is displayed at the top of this document. Your continued use of the rt99 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request closure of your account by contacting our support team.

rt99 recommends that players review this Privacy Policy periodically to remain informed of how their personal data is being handled. Previous versions of this Policy are available upon request by contacting [email protected].

Contact and Data Requests

All privacy-related queries, data access requests, correction requests, erasure requests, objections, and complaints should be directed to the rt99 data protection team using the contact details below. Please include your registered username and a brief description of your request so that we can process it as efficiently as possible.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the rt99 platform
• Response target for data rights requests: 30 days from receipt of a valid, verified request
• Support hours for general privacy queries: 24/7 (Bangladesh Standard Time, BST, UTC+6)

rt99 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with how rt99 has handled your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Thank you for taking the time to read the rt99 Privacy Policy. We value your trust and remain committed to protecting your personal information to the highest standard as you enjoy cricket betting, slots, live casino, and all other gaming experiences the rt99 platform has to offer.