Responsible Gaming at rt99 — Play Safely in Bangladesh
rt99 is firmly committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep your play enjoyable and within healthy boundaries — always.
How rt99 Protects Every Player
Responsible gaming is not an afterthought at rt99 — it is built into the very foundation of our platform. Every tool, policy, and support channel described on this page is available to all registered players in Bangladesh at no cost and without judgment.
rt99 enforces a minimum age requirement of 21 years for all players. This is verified at registration through government-issued identification documents. Any account found to belong to a player under 21 is immediately suspended, all funds are returned, and the account is permanently closed. Protecting minors from gambling harm is a non-negotiable priority for rt99.
rt99 allows players to set daily, weekly, or monthly deposit limits on their accounts in Bangladeshi Taka (৳). Once a limit is set, it takes effect immediately and cannot be increased until the current cooling-off period has passed. Reducing a limit takes effect right away. These controls are available 24/7 through your rt99 account settings or by contacting support directly via live chat.
If you feel you need a short break from gaming, rt99 offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or place any bets. Time-out periods are activated immediately upon request and cannot be reversed before the chosen duration has elapsed. This feature is designed for players who recognise early warning signs and wish to take a proactive step.
For players who need a more significant break, rt99 offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, or permanent exclusion. Self-exclusion is a voluntary programme in which you request that rt99 close your account and prevent you from re-registering for the chosen period. During self-exclusion, rt99 will also suppress all marketing communications directed to you. Self-exclusion requests can be submitted via live chat or by emailing [email protected].
Losing track of time during an engaging gaming session is a common experience. rt99 allows players to configure session duration reminders that send an on-screen notification after a set period — for example, every 30 minutes or every hour. These reminders are a gentle nudge to pause, take stock of your play, and make a conscious decision about whether to continue or stop.
In addition to deposit limits, rt99 players can set loss limits — a maximum amount in ৳ that they are prepared to lose within a defined period. Once the loss limit is reached, the platform will automatically prevent further wagering until the limit period resets. This tool helps players maintain a clear financial boundary and avoid chasing losses, which is one of the most recognised risk factors in problem gambling.
Warning Signs of Problem Gambling
Gambling is meant to be a form of entertainment. When it stops being fun and starts causing distress, financial pressure, or relationship problems, it may have become a problem. The following signs are widely recognised indicators that gambling may be having a harmful effect on your life. If any of these apply to you, please reach out to the rt99 support team or one of the organisations listed in the support section below.
Spending more money on gambling than you originally intended or can afford
Feeling restless, irritable, or anxious when trying to cut down or stop gambling
Using gambling as a way to escape stress, anxiety, depression, or personal problems
Chasing losses — continuing to gamble in an attempt to recover money already lost
Lying to family members, friends, or colleagues about the extent of your gambling activity
Neglecting work, education, family, or social responsibilities because of gambling
Borrowing money from bKash contacts, friends, or family specifically to fund gambling
Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement
Making repeated unsuccessful attempts to control, reduce, or stop gambling
Jeopardising or losing significant relationships or career opportunities due to gambling
Spending a significant amount of time thinking about gambling — planning the next session or reliving past wins
Experiencing guilt, shame, or remorse after a gambling session but continuing regardless
Ask Yourself These Questions
The following questions are based on widely used self-assessment frameworks for identifying gambling-related harm. Answer honestly — this assessment is for your benefit only and is not shared with rt99 or any third party.
Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
Have you ever gone back to gambling another day to try to win back money you lost?
Have you ever tried to cut back on your gambling but found that you could not?
Have you ever hidden the amount of time or money you spend on gambling from the people close to you?
Has gambling ever caused you to miss work, studies, or important family events in Dhaka, Chittagong, or elsewhere?
Have you ever borrowed money or sold possessions to finance gambling?
Has gambling ever made you feel anxious, depressed, guilty, or hopeless?
Have you ever thought about harming yourself or others as a result of gambling-related stress?
What Your Answers Mean
If you answered yes to one or more of these questions, it does not automatically mean you have a gambling problem — but it does suggest that it may be worth pausing and reflecting on your habits.
If you answered yes to three or more questions, we strongly encourage you to contact the rt99 support team to discuss activating a time-out or self-exclusion, and to consider speaking with a professional counsellor.
If you answered yes to question 8, please seek immediate support from a mental health professional or crisis helpline.
All responsible gaming requests made to rt99 — including time-out, self-exclusion, and deposit limit reductions — are processed immediately and without question. You will never be asked to justify a decision to protect your own wellbeing.
How to Activate Responsible Gaming Tools on rt99
Activating any of the responsible gaming controls available on rt99 takes only a few minutes. The steps below apply whether you are accessing the platform from Dhaka, Sylhet, Chittagong, Khulna, or anywhere else in Bangladesh.
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Log in to Your rt99 Account
Access the rt99 platform using your registered username and password. If you are having difficulty logging in due to a gambling-related concern, contact support directly via live chat — you do not need to be logged in to request a self-exclusion.
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Navigate to Account Settings
Once logged in, go to your account settings panel. The "Responsible Gaming" section is clearly signposted and contains all available tools including deposit limits, loss limits, session reminders, time-out, and self-exclusion.
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Select and Configure Your Preferred Tool
Choose the tool that fits your needs. For deposit limits and loss limits, enter the amount in Bangladeshi Taka (৳) and select the time period (daily, weekly, or monthly). For time-out and self-exclusion, choose the duration that feels right for your situation.
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Confirm Your Selection
All responsible gaming controls require a confirmation step to prevent accidental activation. Once confirmed, limits and time-outs take effect immediately. Limit reductions are instant; limit increases are subject to a cooling-off period to protect against impulsive decisions.
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Contact Support if You Need Assistance
If you have any difficulty navigating these tools, or if you want to request self-exclusion urgently, the rt99 support team is available 24/7 via live chat. You can also email [email protected] with "Responsible Gaming Request" in the subject line for priority handling.
Set a maximum daily, weekly, or monthly deposit in ৳. Reductions apply immediately. Increases require a 7-day cooling-off period before they take effect, ensuring that in-the-moment urges do not override your long-term financial plan.
Self-exclusion periods: 6 months, 1 year, 2 years, 3 years, or permanent. During this period, your account is closed, you cannot re-register, and all marketing is stopped. Permanent self-exclusion cannot be reversed under any circumstances.
Time-out options: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. Your account is suspended for the full duration. At the end of the period, you may choose to reactivate your account — there is no automatic reactivation.
Support Resources for Players in Bangladesh
rt99 encourages any player who is concerned about their gambling behaviour — or the behaviour of someone they know — to reach out for support. Help is available and seeking it is a sign of strength, not weakness.
rt99 Responsible Gaming Team
Our dedicated support team is trained to handle responsible gaming queries with full confidentiality and without judgment. Available around the clock, every day of the year.
The Government of Bangladesh operates a national mental health support line accessible to citizens across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If gambling is affecting your mental health, please reach out to qualified professionals for confidential support and guidance. Contact details are available through the National Mental Health Institute (NIMH) in Dhaka.
Sometimes the most effective first step is a conversation with a trusted family member, friend, or community leader. Gambling problems thrive in secrecy — sharing your concern with someone you trust can provide immediate relief and open the door to further support. rt99 encourages open conversations about gambling in Bangladesh households and communities.
Licensed psychologists and counsellors operating in Bangladesh's major cities offer specialised support for behavioural issues including problem gambling. Many services offer remote sessions, making them accessible from any location in Bangladesh. Your rt99 support team can assist in pointing you toward appropriate resources upon request.
Principles of Healthy Gambling
The following principles are shared by rt99 to help players in Bangladesh maintain a healthy, enjoyable relationship with online gaming. Whether you play cricket betting, slots, live casino, or Mahjong Ways, these principles apply equally.
Set a strict budget in ৳ before each session and treat it as an entertainment cost, not an investment. Never gamble with money allocated for essential expenses like rent, utilities, or food.
Treat gambling as a form of entertainment — the same way you might enjoy a cricket match at the stadium or a evening out in Dhaka. Never rely on gambling as a source of income or a way to pay bills.
Decide how long you will play before you start and stick to that limit. Use rt99's built-in session reminders to keep yourself on track. Regular breaks help you stay in control and maintain perspective.
Accepting a loss and stepping away is one of the most important skills in responsible gambling. Chasing losses leads to larger losses and emotional distress. If you have reached your budget for the day, log out and return another time.
Remember: Every game on rt99 — including slots, cricket betting, live casino, and Mahjong Ways — is based on chance. No strategy, system, or betting pattern guarantees a win. Past results have no influence on future outcomes. Play for enjoyment, and the experience will remain a positive one.
Keeping Underage Players Off rt99
rt99 operates a strict 21+ policy across all gaming products and financial transactions. We use multiple layers of verification to prevent underage access and we rely on parents, guardians, and responsible adults to support this effort at home.
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Age verification at the point of registration — players must confirm they are 21 or older and submit valid government-issued ID
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KYC (Know Your Customer) checks that cross-reference submitted documents against date-of-birth data before allowing withdrawals
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Immediate account suspension if there are reasonable grounds to suspect the account holder is under 21, pending full age verification
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Permanent closure of any account confirmed to belong to a player under 21, with full refund of deposited funds
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No marketing materials directed at individuals under the age of 21 under any circumstances
If you share a device or computer with minors in your household — whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — we recommend taking the following precautions to prevent accidental or intentional access to the rt99 platform:
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Never save your rt99 username or password in a shared browser profile
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Always log out of your rt99 account when finished playing on a shared device
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Use parental control software to restrict access to gambling websites on devices used by minors
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Keep your bKash, Nagad, Rocket, or bank card details private and inaccessible to minors
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If you believe a minor has accessed rt99, contact [email protected] immediately with the subject line "Minor Access Report"
Play Smart — Enjoy rt99 Within Your Limits
Now that you are familiar with the responsible gaming tools and resources available at rt99, you can enjoy cricket betting, slots, live casino, and more with full confidence that you are in control of your experience.