rt99 Frequently Asked Questions

The minimum age to register and play on rt99 is 21 years. This policy is strictly enforced across all gaming products including sports betting, live casino, and slots. Players must submit a valid government-issued ID — such as a National Identity Card or passport — to complete KYC verification. Any account found to belong to a player under 21 is closed immediately and all deposited funds are returned.

rt99 requires standard KYC documents: a government-issued photo ID (National Identity Card, passport, or driving licence) and proof of address (a utility bill, bank statement, or any official document showing your name and Bangladesh address dated within the last three months). For withdrawal approvals, your submitted name must exactly match the name on your bKash, Nagad, or Rocket mobile banking account.

To reset your rt99 password, click the "Forgot Password" link on the login page and enter your registered mobile number. You will receive an OTP within 60 seconds. Enter the OTP, then set a new password of at least 8 characters containing a mix of letters and numbers. If you do not receive the OTP, check that your mobile number is active and contact rt99 live chat support for assistance.

No. rt99 strictly enforces a one-account-per-player policy. Opening duplicate accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending bonuses or winnings. If you believe a duplicate account was created in error — for example, by a family member using the same device — contact [email protected] immediately to resolve the situation.

Nagad deposits on rt99 are processed in real time and typically credit to your account within 1-3 minutes. During periods of high network traffic — such as during a live BPL or IPL match — processing may occasionally extend to 10 minutes. If your Nagad deposit has not appeared after 15 minutes, contact rt99 live chat with your Nagad transaction ID and our team will investigate and resolve the issue promptly.

The minimum withdrawal amount on rt99 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no maximum single withdrawal limit for verified accounts, though large withdrawals above ৳50,000 may require additional identity confirmation as part of rt99's standard security checks.

rt99 processes withdrawal requests within 1-4 hours for fully verified accounts. bKash and Nagad withdrawals are typically the fastest, often completing within 30-60 minutes during business hours (Bangladesh Standard Time, UTC+6). Bank transfers may take 1-2 working days depending on your bank's processing schedule. Withdrawals submitted during weekends or Bangladeshi public holidays may take slightly longer but are processed as soon as the next working period begins.

rt99 does not charge any platform-side fees for deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their standard transaction charges on the Send Money or Cash Out leg of the transfer. These third-party charges are outside rt99's control. We recommend checking your provider's current fee schedule before initiating a transaction to avoid any surprises.

Yes, rt99 supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. The process is the same as bKash and Nagad — select your preferred provider in the Deposit section, enter the amount, and complete the transaction following the on-screen instructions. Rocket and Upay deposits typically credit within 2-5 minutes. Both methods are available 24 hours a day, 7 days a week.

rt99 offers hundreds of slot games from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. The library includes classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots, and feature-rich titles like Mahjong Ways. Games are accessible directly in your browser on both desktop and mobile — no download is required. The rt99 slots lobby is updated regularly with new releases every month.

RTP varies by game and is set by the individual game provider, not by rt99. Most slots in the rt99 library have RTPs between 94% and 97%. Pragmatic Play titles like Mahjong Ways typically carry an RTP of around 96.5%. The RTP for each game is displayed in the game's information or rules panel before you start playing. rt99 only partners with certified providers whose RTP figures are independently audited for fairness.

Yes, the entire rt99 platform is fully optimised for mobile play on Android and iOS devices. All games — slots, live casino, cricket betting, and Mahjong Ways — load directly in your mobile browser without requiring a separate app download. The mobile interface is responsive and touch-friendly. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh use rt99 daily on smartphones with a stable 4G connection for the best experience.

All live casino games on rt99 are supplied by certified providers including Evolution Gaming and Ezugi, whose games are broadcast from licensed studios with real dealers. These providers are independently audited by third-party testing laboratories for game integrity and fairness. rt99 does not modify game outcomes in any way — the platform is simply a conduit for certified provider content. Players can view game provider certificates upon request via [email protected].

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before withdrawing winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements and eligible game contributions vary by promotion — always read the specific bonus terms on the rt99 promotions page before opting in.

Yes, rt99 bonuses have expiry dates. Typically, welcome and deposit bonuses must be claimed within 7 days of the qualifying deposit and wagering requirements must be completed within 30 days of the bonus being credited. Free spins, where offered, usually expire within 24-72 hours of being issued. If a bonus expires before wagering is complete, the unused bonus amount and any associated winnings are removed. Check the specific promotion terms for exact expiry timeframes.

rt99 rewards regular players through a loyalty programme where points are earned on every qualifying real-money bet placed across sports, slots, and live casino. Accumulated points can be redeemed for bonus credit, free spins, or account credits in BDT. High-volume players are periodically invited to the rt99 VIP tier, which offers faster withdrawals, personalised bonuses, and a dedicated account manager. Contact [email protected] for more information on VIP eligibility.

Bangladesh's gambling laws are governed by the Public Gambling Act 1867, which predates online gaming. The legal landscape for online gambling in Bangladesh is complex and continuously evolving. rt99 recommends that all players familiarise themselves with the laws applicable in their jurisdiction and gamble responsibly within their personal legal framework. rt99 does not provide legal advice — if you have concerns about your local regulations, please consult a qualified legal professional.

To self-exclude from rt99, log in to your account and navigate to the Responsible Gaming section within Account Settings, then select Self-Exclusion and choose your preferred duration: 6 months, 1 year, 2 years, 3 years, or permanent. Self-exclusion takes effect immediately. Alternatively, contact rt99 support via live chat or email [email protected] with the subject line "Self-Exclusion Request" — no login is required for this method. All marketing communications are stopped upon activation.

Deposit limits can be set directly from your rt99 account settings under the Responsible Gaming section. You can set a daily, weekly, or monthly limit in BDT. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period to prevent impulsive decisions during a gambling session. If you need help setting limits urgently, the rt99 support team is available 24/7 via live chat and can action the change on your behalf.

rt99 customer support is available 24 hours a day, 7 days a week via live chat on the website — this is the fastest method with typical response times under 5 minutes. You can also email [email protected] for non-urgent queries; email responses are sent within 4 hours (Bangladesh Standard Time, UTC+6). For responsible gaming requests including self-exclusion, time-out, and deposit limit changes, use the subject line "Responsible Gaming Request" for priority handling.